Refund & Return Policy
Try Skincare
We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must:
- Be in the same condition as received
- Be unused and unworn
- Have original tags attached
- Be in original packaging
- Include a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
If your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your item.
📍 Return Address:
Items sent back without prior return approval will not be accepted.
For any questions related to returns, you may contact us at the email above.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can assess the issue and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
- Personal care and skincare products
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item is eligible, please contact us before initiating a return.
Exchanges
If you wish to exchange an item, the fastest way is to:
- Request a return for the original item
- Once approved, place a new order for the desired item
European Union – 14-Day Cooling-Off Period
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must meet the same eligibility conditions outlined above and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method
- Refunds are processed within 10 business days
- Your bank or payment provider may take additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at: