Privacy Policy

Try Skincare (“we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated skincare shopping experience. Our store is powered by Shopify, which enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and where you are located, we may collect the following categories of personal information:

  • Contact Information: Name, billing and shipping address, phone number, and email address
  • Payment Information: Credit or debit card details, payment method, transaction details, and payment confirmations
  • Account Information: Username, password, preferences, and account settings
  • Order & Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and order history
  • Customer Communications: Information you provide when contacting us for support or inquiries
  • Device Information: IP address, browser type, device identifiers, and network information
  • Usage Information: How you interact with and navigate our website and Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use our Services
  • Automatically through cookies, pixels, and similar technologies when you browse or interact with our website
  • Service providers who assist us with payments, analytics, marketing, shipping, or customer support
  • Third-party partners where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Providing & Improving Our Services

  • Process orders and payments
  • Deliver products and manage returns or exchanges
  • Create and manage customer accounts
  • Personalize your shopping experience and product recommendations
  • Improve website functionality and customer experience

2. Marketing & Advertising

  • Send promotional emails, messages, or offers (you may opt out anytime)
  • Display relevant advertisements based on your activity and preferences

3. Security & Fraud Prevention

  • Protect against fraudulent, unauthorized, or illegal activity
  • Secure accounts, payments, and transactions

4. Customer Support & Communication

  • Respond to inquiries and provide assistance
  • Maintain our relationship with you

5. Legal & Compliance Purposes

  • Comply with applicable laws and regulations
  • Enforce our terms, policies, and contractual obligations

How We Share Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify and trusted service providers that help operate our store (payment processing, shipping, analytics, marketing, IT support)
  • With marketing and advertising partners to provide personalized promotions and advertisements
  • When you request or consent to information sharing (such as shipping providers or social media integrations)
  • With affiliates within our corporate group
  • In business transactions such as mergers, acquisitions, or asset sales
  • To comply with legal obligations or protect rights, safety, and security

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information related to your use of our Services to provide and improve its platform.

Information submitted through our store may be shared with Shopify and processed in countries outside your location. Shopify may also use your information to provide enhanced features, analytics, and personalized advertising across its merchant network.

For more information, you can review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com

You may exercise privacy rights related to Shopify-processed data via the Shopify Privacy Portal.

Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Security & Retention

While we use reasonable safeguards to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Receive a copy of your data (data portability)
  • Opt out of marketing communications

You can exercise these rights by contacting us using the details below. We may verify your identity before processing requests, as required by law.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on legally approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email:    tryskincareshop@gmail.com
Phone:  +92 332 4214888
Business Name: Try Skincare